Bike Shop Girl | customer service
A woman owned mobile bicycle workshop in Northeast Denver, Colorado with over 15+ years experience as a master mechanic.
Bike Shop Girl, Denver Bicycle Repair, Denver Mobile Bike Repair, Women's Bike Repair
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customer service Tag

A new main series we will be focusing on here at Bike Shop Girl will be on customer service, the lost art. My hope is to target the companies that are doing it well, and explain what others could be doing better. What Are Your...

Last week I attempted to purchase a lock at the shop down the street from work. Prior to riding down to the shop and wasting a lunch hour I first tried to message them on twitter, following it up with an email to the owner asking what type of locks they had. Quickly, the owner responded but I can honestly say his email didn't lead me to wanting to purchase a lock from them. "We have a mixed bag of random locks (eleven81, Surelock, Kryponite, etc.). Nothing all that exciting but hey there are locks. Those Knog locks sure look interesting."