The Lost Art of Customer Service
A new main series we will be focusing on here at Bike Shop Girl will be on customer service, the lost art. My hope is to target the companies that are doing it well, and explain what others could be doing better.
What Are Your Experiences
This website is an open dialog between all of those within the bike industry, as owners, employees, advertisers, media and most importantly, customers.
The bottom line in any industry is the customer, regardless if the customer is a B2B (business to business) or B2C (business to customer.) Even in the example of a B2B, there still is a customer – the end business. Whenever money or goods are transferred, there is a customer and this is a note that needs to be remembered more often.
Utilize the comment field, contact form, or email to the best of your communication comfort zone.
Customer Service : Bike Shop Failure
Last week I attempted to purchase a lock at the shop down the street from work. Prior to riding down to the shop and wasting a lunch hour I first tried to message them on twitter, following it up with an email to the owner asking what type of locks they had. Quickly, the owner responded but I can honestly say his email didn’t lead me to wanting to purchase a lock from them. “We have a mixed bag of random locks (eleven81, Surelock, Kryponite, etc.). Nothing all that exciting but hey there are locks. Those Knog locks sure look interesting.”