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The Lost Art of Customer Service

A new main series we will be focusing on here at Bike Shop Girl will be on customer service, the lost art. My hope is to target the companies that are doing it well, and explain what others could be doing better. What Are Your Experiences This website is an open dialog between all of those within the bike industry, as owners, employees, advertisers, media…

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Customer Service : Bike Shop Failure

Last week I attempted to purchase a lock at the shop down the street from work. Prior to riding down to the shop and wasting a lunch hour I first tried to message them on twitter, following it up with an email to the owner asking what type of locks they had. Quickly, the owner responded but I can honestly say his email didn’t lead…

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