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The Starbucks Effect

I’m a big fan of Starbucks and Apple. If you were to ask me two brands that I relate to in the most upwards of ways, it would be these two. I’m sure someone will hop on the comments and blast me about child labor or over priced coffee, but I like what I like. Why does all this matter to bikes? Service matters. I…

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Customer Service : Bike Shop Failure

Last week I attempted to purchase a lock at the shop down the street from work. Prior to riding down to the shop and wasting a lunch hour I first tried to message them on twitter, following it up with an email to the owner asking what type of locks they had. Quickly, the owner responded but I can honestly say his email didn’t lead…

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