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What Makes a Really Good Bicycle Shop?

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I asked the question on Facebook and Twitter:

What makes a really good bicycle shop?

I’m opening up the comments and want a good sound off. I’m not giving you any ideas or going to steer the conversation, I want candid thoughts. If you work/own a shop please state so. If you are a consumer that doesn’t go to a shop anymore because of not being able to find what makes a good shop, please say so.

Ready, set, sound off.

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