A small piece of software that integrates into your bike shop point of sale to receive effective feedback on your customer’s experience. Listen in to learn about Service Reign and how we can build a better customer service feedback loop for a bike shop
Shift Up Podcast
We talked with Josh Hon from Tern Bikes about evolving and inventing new products, and what it takes to bring these products to market in 2018.
Better Bike IndustryBike HereLatestShift Up Podcast
We are back talking with Jay Townley to discuss his work for decades running analysis of the US bike shops cost of doing business report from the NBDA. We share opinions on how shops could potentially make a better margin and run a more profitable bike shop while briefly talking about the outliers who are doing it differently.
I spoke with Patrick Stephenson from 30 Days of Biking about how you can use it to get back in the habit of biking AND tips on leveraging it to help your current and potential customers bike more in April.
Listen along as we talk with Eric Bjorling, Brand Manager of Trek Bicycles, about the MOST important topic we can tackle, cycling safety. Learn about Trek’s safety research, new products, and the bicycle to vehicle technology they are currently working on.
Bike HereLatestShift Up Podcast
Profits from your purchases from Vista Outdoors, Giro, Bell, Camelbak, Blackburn, and more, could be funding the NRA and politicians trying to privatize our land. Join us as we talk with Aaron Naparstek on what he has discovered and what he thinks the industry should do.
This may be my favorite Shift Up podcast episode yet. In this episode, we are digging in with Jay Townley to discuss the key highlights from the 2017 National Bicycle Dealer Association Speciality Retailer report.
The Professional Bicycle Mechanics Association is a fairly new nonprofit helping create better standards for service in the bicycle industry and defining what it means to be a professional bike industry mechanic. Listen in as we learn about their work and future of the bike industry!
QBP recently announced a community grant program to help support their bike dealers. The deadline is March 12th so make sure to listen to this episode to hear learn the details.
The United States lost the bicycle commuter benefits in the recent tax reform. We discuss the repercussions of losing these tax credits with Amelia Neptune and Ken McLeod from the League of American Bicyclists, and what bike shops and brands should be doing to build better bicycle-friendly communities and businesses.