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Customer Service : Bike Shop Failure

Last week I attempted to purchase a lock at the shop down the street from work. Prior to riding down to the shop and wasting a lunch hour I first tried to message them on twitter, following it up with an email to the owner asking what type of locks they had. Quickly, the owner responded but I can honestly say his email didn’t lead me to wanting to purchase a lock from them. “We have a mixed bag of random locks (eleven81, Surelock, Kryponite, etc.). Nothing all that exciting but hey there are locks. Those Knog locks sure look interesting.”

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