31 May War with the Industry: Starting with the Bike Shops
I have many bones to pick with the industry I love, I’m calling it a war – a war to get more butts on bikes, to get kids safer to adventure and for the industry to get their head out of the ground. The first battle in this war is with the small guy on the totem poll with so much power… bicycle shops.
Most bike shops forget at the end of the day they are the ones selling the bikes to the consumers. Marketing may have led the consumer to their door but they are the face of the bike industry. If they have horrible customer service or no foundation in the community there is a chance that the consumer won’t buy from them. The bike will be bought at REI, Dick’s, Target or even worse THE INTERNET. (Is that really worse than Target? Come on!)
Gripes with shops, I’m sorry if I offend
- When you aren’t busy on a Saturday it is your fault. You can’t assume or hope that people will walk in your door.
- Stop blaming the weather. Minneapolis has some crappy weather but they have embraced it and you see people riding in January.
- Putting things on sale in the store is only rewarding people walking in the door. You must tell people OUTSIDE your store about a sale to get them IN your store.
- Stop worrying about the haggling team racers. It is super cool to sell a $12k bike but not if you make $400 on it. If that is your business model I commend you and would probably want to visit. For everyone else, worry about growing that beginner cyclist. Empower them, teach them and they will respect you and spend tons of money with you over the years. The guy haggling you on the new Red brakes to get the best deal ever that he found on the internet…he isn’t making you money. Treat him well with great service and move on.
- Find your place. Not too many shops can be everything to everyone. Do you love mountain bikes? Do you shred hard core and everyone is astounded by your riding? Embrace it. Behind everyones back you make fun of roadies, so why try to be a roadie shop? Have more mountain bike rides, help your local mountain bike group. OWN IT.
- This goes with the above….Believe in yourself.
- Get out in the community. Some shops are already doing this. Bike shop owners, are you on group rides? Do you get out to group meetings or advocacy events? Are you pounding the pavement for Safe Routes to School or anything of the such?
- Build your community. Become friends with the other bike shops in town. Find what you all are good at and help each other.
- Make the bicycle pie bigger. Stop hating on the shop across town. If bikes keeping coming to you with bad tune ups call the shop and tell them. Why? To keep people from getting injured and to keep people from hating on bicycles. Yes, you may be making money off of it – but is that really how you want to make your money?? Figure the missing pieces in your community. Help get more kids on bikes, find a way to market to guys that would be buying golf clubs, make your local advocacy group stronger so people are riding bikes instead of joining the gym.
I love bike shops, but I am biased. Alone in my southeast territory I have roughly 380 bike shops. Now that is a movement ready to happen. Could you imagine – 380 business owners and all their employees coming together for one like cause? BICYCLES