A new main series we will be focusing on here at Bike Shop Girl will be on customer service, the lost art. My hope is to target the companies that are doing it well, and explain what others could be doing better.
What Are Your Experiences
This website is an open dialog between all of those within the bike industry, as owners, employees, advertisers, media and most importantly, customers.
The bottom line in any industry is the customer, regardless if the customer is a B2B (business to business) or B2C (business to customer.) Even in the example of a B2B, there still is a customer – the end business. Whenever money or goods are transferred, there is a customer and this is a note that needs to be remembered more often.
Utilize the comment field, contact form, or email to the best of your communication comfort zone.